Service excellence matters

Always going the extra mile to support our customers worldwide

Customer service and technical support

Product excellence is not enough for Projectina; it needs to be matched by service excellence. Our customers want peace of mind, they want to be confident that we will always be there for them – that’s why we do everything possible to help. It’s not just speed of response that counts but the range of support options on offer too.

Hotline

Our hotline will put you in contact with our expert technical support team. They will triage your problem and work out how best to solve it.

Servicing

We offer tailored service and preventive maintenance packages to extend the working life of each instrument and to keep it functioning at the highest level.

Repairs

We offer fast turnarounds on repairs and can undertake work either in our Heerbrugg service centre or at a customer site for added convenience.

Spare parts

We hold a vast array of spare parts and consumables ready for immediate despatch around the world. Our customer service agents will help identify and order what you need and arrange dispatch.

Emergency breakdown

Sometimes urgent situations need an urgent response. Thanks to our centrally-based technical customer service in Europe and our certified partner network worldwide, we can get you the emergency help you need whenever you need it.

Extended warranty

We appreciate that some customers want the peace of mind that comes with extended warranty coverage. We offer a number of packages across our full product range to give you the highest levels of protection and assurance.

Wires - product assemblyMan at a call centre

Our team are available to help if you need support

You can call our Hotline on +41-71 727 28 00 (Monday to Friday 07:30h until 17:00h) or email assistance is available 24/7.

Email Support
TeamViewer PC

TeamViewer Online Support

Our remote diagnostics service gets you plugged in to our expert technical team for rapid fixes to problems. Engineers are ‘virtually hands-on’ - operating your system via the internet to quickly locate faults and take the necessary remedial action.

Download TeamViewer

Training

Projectina offers a full range of training services to ensure customers get the most out of their equipment investments. User instruction can be conducted at a customer’s site or at our offices or take place remotely via online conferencing. Choose from more in-depth sessions dedicated to a specific instrument or for more general overviews covering a range of applications.

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Contact us today to discuss your requirements

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